Words of Widsom

Customer Enagagement

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Are You a Fountain or Drain?

Fountains give nourishment. Drains take it away. Am I a fountain or a drain? That is the essential question that each of us should ponder daily. Am I giving energy or am I sucking it away? Am I giving ideas or am I tearing them down? Am I looking for

Say YES

Yes. Three letters. Small, but mighty. There is so much that is written about boundaries and saying “no.” Make no mistake, boundaries are essential. They help us to preserve and prioritize what is truly important. I’ve had to learn (the hard way) that when I didn’t set healthy boundaries, my

Make It Better

Who smiles when you show up? What improves when you appear? Is the room brighter with you in it? Is the team more effective with you on it? Your presence is meant to make situations better. Nothing should be the same. And nothing should be worse. Only better! This means

Heart of a Leader

Why should anyone follow you? Anywhere? Seriously, that is the question that leaders must ask themselves. John Maxwell wrote, “If you think you are leading, and no one’s following, then you’re just taking a walk.” A cynic might ask, “who do you think you are to believe that YOU are

Be Contagious

When we read or hear the word “contagious”, we often think of sicknesses like the flu or the common cold 🤒. However, attitudes are contagious as well. Both positive and negative. If you don’t believe me, spend 5 minutes with someone who has a rancid attitude. I can guarantee that

The SPECIAL Leaders

As a leader, one of the most offensive things you can do is to NOT believe in someone. Specifically someone who is on your team. It is demoralizing and devastating.😞 Whether you realize it or not, if you don’t believe in someone, that person KNOWS how you feel. Your disbelief

The BEST Leaders

“Treat people as they are, and they will remain as they are. Treat people as they can and should be, and they will become as they can and should be.” Goethe Wow. When I read that quote, I felt every word on a molecular level. It literally reflects my career.

Only the Hungry

Please! Only give me hungry people.  Hungry to learn.  Hungry to grow. Hungry to serve. Hungry to encourage. Hungry to live. ⭐Only the hungry. It’s hard to find someone who’s consistently hungry. We can easily become complacent…and entitled…and ungrateful because of all that we have. But the hungry… They appreciate what they have AND imagine what

The Person Makes The Job

For this article to make sense, I need to give some background. ✈️I’ve been traveling full-time for close to 20 years. Many thousands of flights.✈ All over the world. I KNOW that I’ve flown well over 1 million miles, because I received the Million Miler designation from one of the

Grace: Give It. Receive It.

I was at one of my leadership events recently and someone was in the front row. She looked familiar, but I couldn’t place where I knew her from. During the morning break, she politely reminded me that she attended another workshop I facilitated four months prior in another state. I

Leaders Serve and Servers Lead

The most effective leaders deeply care about who they lead. Plain and simple. Their caring is not contrived or manipulative. They care. For real.❤️ As I reflect on my career, it’s clear those leaders who were MOST influential on my morale and productivity were the ones who served. Wait. What? Yes, you

Value Others and Expect to Be Valued

Sometimes you’ll meet people who treat you in such a way that makes you question your own worth. Do everything you can stay away from those people. When it comes to relationships (personal or professional), try your hardest to only be with those who SEE your value, UNDERSTAND your value and