Through the Eyes of a Server
In this article, I would like to share 7 non-negotiables that I tried to never (EVER) compromise on.
November 1, 2019
Words of Widsom
Bryan's Blog
One Button
I’ve written it before, and I’ll write it again. As long as it is legal, ethical and moral, find a way to make it happen.
September 9, 2019
Ultimate Ambassadors
Ultimate Ambassadors: Those are the two words that were branded on my brain recently.
July 31, 2019
Quit & Stay vs. Stay & Thrive
It’s bad when employees quit and leave; but it’s even worse when they quit and stay.
June 5, 2019
Exalt
The ultimate goal of being a speaker is not to be heard; it is to serve. If you are given the amazing privilege to stand before people, you owe it to them to give value to THEM.
March 31, 2019
Expectations: Keep Them High
As you already know, your mind will believe and act on anything that is repeated to it. Whether it is good or bad.
February 9, 2019
You, Inc: 3 Keys to Own Your Personal Brand Everyday
Jenny, Inc – Mark, LLC – Bianca, Incorporated. If you didn’t realize it, you are a brand. No, you don’t just work for a brand…you actually are a brand! Your brand is your reputation, or as Jeff Bezos famously said, “Your brand is what people say about you when you
December 17, 2018
Be Unreasonable
Unreasonable. Non-negotiable. Unapologetic. They all basically mean the same thing: I refuse to accept anything other than what I expect. There may be areas in your life where you are willing to waver or bend your standards, but not THAT thing for which you are a snob about. I believe
September 5, 2018
Unbreakable
Unbreakable. What does that word even mean?? Can not be broken? Invincible? I recently found myself musing on that word until something hit me. How would you KNOW that something is unbreakable? A clear, marketing slogan? A money-back guarantee? A warranty? I mean, how would you actually know that something
August 6, 2018
What is Luxury? S’mores, Steak Knives & Green Tea
July 10, 2018 Someone recently asked me, “What is luxury?” I told him that luxury means worry-free. It means everything has been thought of already for you. Every detail has been checked and re-checked before you purchase something. Whenever you have to wonder if something is going to get done,
July 10, 2018
Worthy To Be Served
I love service. I love to see people treated well. Exceptionally well. I also love to see people come to work with honor and passion for their craft. No matter what that craft is. People often think that service excellence is all about the touchpoints, service steps, and amenities involved.
May 7, 2018
Are You Sure That You Want a Culture of Excellence?
Stop! Please. Just Stop. If I hear one more leadership team say that their company’s desire is to build a “Culture of Excellence”, I might just pass out. I know that it sounds good and looks good to use words like Culture and Excellence. When used in team meetings and
April 1, 2018
